Medicalls Healthcare
Effective Date: 14.12.2025

Medicalls Healthcare (“Medicalls”, “we”, “our”, or “us”) operates the website https://www.medicalls.lk. We are committed to protecting your privacy and ensuring the security of your personal and medical-related information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you place an order, create an account, or contact us, we may collect:

• Full name

• Contact number

• Email address

• Delivery and billing address

• Payment-related details (processed securely via third-party payment gateways)

b. Medical-Related Information

For certain products, we may collect limited medical-related information such as:

• Prescription details (if applicable)

• Product preferences related to health needs

Note: We collect only the minimum information necessary to process your order.

c. Technical & Usage Data

• IP address

• Browser type and version

• Device information

• Pages visited and time spent on the website

This information is used to improve website functionality and user experience.

2. How We Use Your Information

We use your information to:

• Process and deliver orders

• Verify prescriptions where required

• Communicate order status and customer support responses

• Improve our products, services, and website

• Send important service-related notifications

• Comply with legal and regulatory obligations

We do not sell or rent your personal information to third parties.

3. Cookies and Tracking Technologies

Medicalls.lk uses cookies to:

• Enhance website functionality

• Remember user preferences

• Analyze website traffic and performance

You may disable cookies through your browser settings; however, some features of the website may not function properly.

4. Information Sharing and Disclosure

We may share your information only with:

• Delivery and logistics partners (for order fulfillment)

• Payment service providers (for secure transactions)

• Legal or regulatory authorities when required by law

All third parties are required to maintain the confidentiality and security of your data.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access

• Alteration

• Disclosure

• Destruction

Despite our best efforts, no method of data transmission over the internet is 100% secure.

6. Data Retention

We retain personal data only for as long as necessary to:

• Fulfill orders

• Meet legal, accounting, or regulatory requirements

When data is no longer required, it is securely deleted or anonymized.

7. Your Rights

You have the right to:

• Access your personal information

• Request corrections or updates

• Request deletion of your data (subject to legal obligations)

• Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

8. Children’s Privacy

Medicalls.lk does not knowingly collect personal information from individuals under the age of 18. If such information is identified, it will be promptly removed.

9. Third-Party Links

Our website may contain links to third-party websites. Medicalls Healthcare is not responsible for the privacy practices or content of such websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact:

Medicalls Healthcare
Website: https://www.medicalls.lk
Email: info@medicalls.lk
Phone: +94 777 677 515
Address: 1151/3, 4th Lane, Kotte Road,
Rajagiriya.