RETURN POLICY

Last updated September 18, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reasonable reason, or if any of the below issues takes place on the order condition you may return it to us for a full refund only.

You received a defective item;

The ordered item(s) is lost or damaged during transit;

The ordered item(s) is past its expiry date.

Please be advised that if you discover an error prior to receiving an item purchased or upon receipt you determine an item ordered is incorrect or not what you wanted please notify us directly as soon as possible.  Do not refuse delivery at the door for an item that is incorrect or that you changed your mind about prior to contacting us first so that we can arrange safe return of inventory.  If an order that you legitimately placed is refused at the time of delivery you will be subject to pay the total cost of shipping to deliver and return the Item.
We believe that customer is liable for verifying the products prior to the collection of the order on its accuracy & Condition. Please see below for more information on our return policy

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, simply call on (+94) 777 677 520 or make an email request to customer service at info@medicalls.lk to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging along with your proof of purchase (Invoice) including the reason why you’re requesting a replacement, and mail your return to the following address:
We take customer feedback very seriously and use it to constantly improve our quality of service.
Attn: Returns

RMA #
1151/3, 4th Lane  
Kotte Road 
Rajagiriya, Western Province 10107  
Sri Lanka.  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS    

The following items cannot be returned or exchanged:
Any pharmaceutical, Nutraceuticals, Injections, Surgical items & Medical devices,
Items requiring refrigeration during transport, any product exposed to blood and/or other body fluids that could be infectious or contagious. Contact us if you have any questions about specific products.
Certain items cannot be returned if opened or used.  Any items that could be potentially infectious or contagious after using cannot be returned.  For example, items such as wound care, skin products, incontinent briefs and under pads, needles and needle disposal, surgical blades, gloves, cannulas, thermometers, stethoscopes, and related items.
And also medicalls.lk reserves the right to refuse returns (or refunds) for certain products, as marked in the respective product pages as “Note: This item cannot be returned for a refund or exchange.” Returns are not acceptable as per the regulations of (NMRA) National Medical Regulation Authority.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

Please Note       

• Sale items are FINAL SALE and cannot be returned.        
• You can only claim refunds via Medicalls.lk if you have a genuine reason   

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
0777 677520
info@medicalls.lk