Shipping:

Our standard shipping/courier fee within the country (Sri Lanka) are as follows, for all the orders prices may change based on the area, weight, and the size of the package.

Delivery Area	1st Kg	Additional 1Kg
Colombo City Area (1-15)	Rs.200.00	Rs.50.00
Colombo Suburbs	Rs.250.00	Rs.50.00
Outstation	Rs.275.00	Rs.50.00
North/East	Rs.350.00	Rs.50.00

 

If the volume weight exceeds the actual weight of package, the changes will be based on “volumetric weight”. Following is the format to calculate the volumetric weight.

Length of package (cm) * Width (cm)* Height (cm) = Volumetric Weight (Kg)

                            5000

We handover packages to the shipping/courier company Monday – Friday within 24hrs of the order confirmations provided the product ordered is in stock. Orders are not processed or shipped on Saturday, Sunday, or major Sri Lanka holidays, except by prior arrangement. 

We offer shipping on thousands of products listed on our website 365 days a year.
Orders that qualify for shipping will be shipped by our ground courier “FARDAR EXPRESS DOMESTIC (PVT) LTD” and usually take I-3 business days to arrive.

If you are placing an order from Monday to Friday please be advised that these orders will go out the same business day in Colombo area if placed before 12.30 pm, otherwise they will be delivered on the next business day.

Our standard shipping fees only applies to products that are standard size, standard weight, and non-hazardous materials. 
Hazardous materials products have specific shipping assigned to them or it is calculated after the order based on the fee from the shipping company. 
Products that are oversized, heavy, or require freight shipping are excluded from our free shipping offer. 
Products that are oversized, heavy, or require a freight shipping are: 1) designated outside of our standard shipping fees and have a specific shipping fee assigned to them which shows in the checkout cart or 2) they are designated a product that requires freight shipping.  Freight shipping fees are calculated by the freight shipper and are passed on without any increases.  Freight shipping is normally calculated based on several variables such as weight, size, delivery method, and delivery location.

Certain items like wheelchairs, power wheelchairs, Hospital Beds, Oxygen cylinders cannot be shipped via rush, due to sheer weight-availability and customization involved. When you are placing orders for these items Kindly contact our customer desk on 0777 677515 / 0777 677520 or email info@medicalls.lk

We reserve the right to use alternative shippers/courier such as the post office, local courier, etc. if we deem it more appropriate for your order.  However, you will not be charged any additional fees without first receiving an estimate and request to approve the charge.  We have encountered a few rare situations where there was only one shipper available who delivered to that area and in that case we used that carrier.  If you have a unique situation please indicate such in your Customer Comments section and we will do our best to honor your request.

International Shipping:

For international shipping, please be advised that Brokers Fees, Customs Duties, and/or Taxes are not included in the listed purchase price.  We will always seek your expressed permission with explanation of additional charges before applying them to your purchase.  Please be advised that if you discover an error prior to receiving an item purchased or upon receipt you determine an item ordered is incorrect or not what you wanted please notify us directly as soon as possible.