Terms of Service

Medicalls Healthcare

Welcome to www.medicalls.lk, an online medical supply portal operated by Medicalls Healthcare. By accessing or using this website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our services.

1. Acceptance of Terms

By accessing, browsing, or purchasing products through this website, you acknowledge that you have read, understood, and agreed to these Terms of Service. If you do not agree, please discontinue use of the website.

2. About Medicalls Healthcare

Medicalls Healthcare provides medical supplies, equipment, and related healthcare products through an online platform developed using Open-source technology. Our services are intended for lawful use within Sri Lanka unless otherwise specified.

3. Eligibility

You must be at least 18 years of age to place orders on this website. By using our services, you confirm that you meet this requirement and are legally capable of entering into binding agreements.

4. Product Information & Medical Disclaimer

• All product descriptions, images, and information are provided for general reference only.

• Medicalls Healthcare does not provide medical advice, diagnosis, or treatment.

• Always consult a qualified healthcare professional before using any medical product.

• Product availability, pricing, and specifications may change without notice.

5. Orders & Payments

• Orders placed through www.medicalls.lk are subject to acceptance and availability.

• We reserve the right to cancel or refuse any order at our discretion.

• Prices are listed in Sri Lankan Rupees (LKR) unless stated otherwise.

• Payments must be completed using the approved payment methods displayed on the website.

6. Shipping & Delivery

Medicalls Healthcare aims to deliver products within the estimated timeframes; however, delivery times may vary due to external factors. Delays do not entitle customers to compensation unless required by law.

7. Returns & Refunds

Returns and refunds are subject to our Return & Refund Policy, which may vary depending on product type, condition, and regulatory requirements related to medical supplies.

8. User Accounts

• Users are responsible for maintaining the confidentiality of their account credentials.

• Any activity under your account will be deemed your responsibility.

• We reserve the right to suspend or terminate accounts that violate these terms.

9. Intellectual Property

All website content, including text, graphics, logos, images, and software, is the property of Medicalls Healthcare or its licensors and is protected under applicable intellectual property laws. Unauthorized use is strictly prohibited.

10. Website Availability & WordPress Platform

This website is built using Open-source software. While we strive to ensure uninterrupted access, Medicalls Healthcare does not guarantee that the website will be error-free, secure, or continuously available.

11. Limitation of Liability

Medicalls Healthcare shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use this website or its products, except as required by applicable law.

12. Third-Party Links

Our website may contain links to third-party websites. Medicalls Healthcare is not responsible for the content, privacy practices, or services of these external sites.

13. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Modifications to Terms

Medicalls Healthcare reserves the right to update or modify these Terms of Service at any time without prior notice. Continued use of the website constitutes acceptance of the revised terms.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of Sri Lanka.

16. Contact Information

For any questions or concerns regarding these Terms of Service, please contact:

Medicalls Healthcare
1151/3, 4th Lane  
Kotte Road 
Rajagiriya, Western Province 10107  
Sri Lanka.  
Email: info@medicalls.lk